Date: 15/01/2014 - 10.15-10.25am
Services affected: Webmail service
Issue: The Webmail server was rebooted briefly and this may have affected some customers. All services are now fully functional. We apologise for any inconvenience caused.
We would like wish all our clients a Merry Xmas and Happy New Year. We would also like to extend our warmest thanks for your support throughout the year.
Another year has flown by. During 2013 we have made heaps of changes and updates throughout the year, with many of the older servers have been completely replaced with brand new ones, and the hosting infrastructure has been increased to cope with future increased demand. Next year there are some major updates coming too, so please keep an eye on our website, and/or subscribe to our RSS feeds.
Our main office will be closed between the 23rd December until the 8th January. We will be offering limited support during this period. If you however need emergency support during this period, please use the emergency support form (charges apply). The servers will be continued to be monitored 24/7/365 as per normal, in case of any problems with servers or the network during this time.
We would like to wish all our clients a safe and enjoyable holiday over the Christmas and New Year break.
The Team @ Lounge Network.
If you are a user of our Auckland based Email system, you may have noticed over the past few weeks there were a few extended periods of poor performance including an inability to connect to the mailserver to download email during peak times on certain days while emergency maintenance was being carried out. This affected approximately half of users using that network.
First and foremost, we would like to apologise for this. We use this platform ourselves, so we know how much of a disruption it is to business and communications. Secondly, we am happy to say as of last week the issues behind this extended poor performance have been fully resolved and you can now expect mail to be back to normal. This issue was limited to our mail platform and had no impact on web sites, servers or other services.
So what happened?
On the 12th of November, one of our three mail storage zones experienced hardware failure. This is not uncommon in itself, however upon replacing the hardware our providers found the devices file system was corrupted. Turning a simple issue into a significant event. They attempted to recover the data; however a decision was made that it would be less disruptive to fail over to the redundant mail storage. They proceeded to fail over and your mail service was restored with some disruption during the day. The initial issue was resolved relatively quickly on the 12th.
To restore full redundancy, they then then needed to replicate your data back onto the repaired storage, a process that took until Tuesday last week due to the immense amount of data that cleints store in tehir email accounts these days. Unfortunately this is what has caused slow performance over the ensuing weeks. Our priority has always been to ensure data integrity, in this case it means we focused on data-replication at the cost of performance. If our providers did it the other way around, there was a risk of data loss. One of the Engineers has written a technical overview with more specific details which you can view on our Lounge Network Blog.
Looking forward, our providers are going to ensure redundancy can be restored much more quickly and painlessly, as the past two weeks have not been acceptable by our very high standards, and it is the first time in our 12 years of operation, that a problem has taken that amount of time to be fully completed.
Again, we sincerely apologise for any disruption caused.
This is a courtesy notification to advise that we will be performing scheduled maintenance work on our NZ based Auckland Web Hosting network.
There has been a noticeable increase in spam being received from Telecom / Xtra / Yahoo email NZ email addresses. These include email accounts ending in @xtra.co.nz , yahoo.co.nz etc, and usually includes a link to malware. We suggest deleting these emails immediately, and do not click on any links in the email. Should you click on the email, make sure you do a full malware scan on your PC, as it could potentially cause a compromise on your hosting and email accounts.
This announcement only applies if you use Telecom as your ISP.
We have read recently in various places on the internet, that Telecom / Xtra / Yahoo maybe switching off their smtp.xtra.co.nz outgoing mailserver (using port 25), in the near future. Most people will now be using the new version which is send.xtra.co.nz, which uses an authenticated connection, and if you are using the old version you should consider switching to their new setting now. If you are not sure on how to do this, please contact your ISP Telecom for support. If you do start to have trouble sending email, this will likely be the reason why. You can also use our outgoing mail server to send out email on most of our hosting plans. Please visit our support page for more information on the settings to use at http://knowledgebase.loungenetwork.co.nz/index.php?op=view&t=90
This is just to let clients on our CPanel servers know, that the techs will be applying updates to all servers. Please note that there could be some intermittent issues if the servers need rebooting. If you do experience issues this will be the reason why.
We wish to advise customers that the main shared control panel at the Auckland Datacentre (below) will be undergoing maintenance within the following period;
Maintenance window: 04/09/2013 00:00 - 00:30 NZST
During this time users will not be able to login to their accounts while the maintenance work is being carried out.
We thank you for your understanding.