RSS Subscribe Email outage at Albany datacentre
Posted on 18/10/11 01:32PM

This announcement only applies to our Corporate and Business plan users

There is currently an email outage with our upstream providers.
Our providers are working to resolve this. There are authentication issues and that means that your mail client will ask to re-enter your password. We request that you do not enter any password and cancel that prompt as the outage is at the datacentre and when the issue is resolved, you won't have that pop up.


The outage started at 1PM and service resumed at 1:30PM. The mail storage locked-up at 100% usage and needed a reboot to recover. At the moment our providers suspect an Operating System error as all hardware is reported as being OK. Our providers will continue to monitor the service.

We apologise for any inconvenience caused.

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RSS Subscribe PHP 5.3 Cluster Now Available in Shared Hosting Cluster
Posted on 01/10/11 04:36PM

The PHP 5.3 cluster is now fully provisioned in our shared cluster hosting, for clients on our Premium Corporate and Business Class hosting plans. The IP address for this cluster is - you'll see this as a domain template: "Default (Linux PHP5.3) (New)"

This has been running for a few weeks now, and shows great performance and stability. This cluster will soon become the default for new sites. If you use PHP extensively you might like to familiarise yourself with the new service. There are a couple of extra benefits on the 5.3 cluster:

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RSS Subscribe Paymex credit card payments not being processed
Posted on 28/09/11 01:14PM

Our credit card payment provider Paymex has announced that they are no longer processing credit cards due to being closed down by their bank. Therefore we have had to disable the credit card payment option in our domain manager system. We do still accept payment by direct credit, online banking and cheque.
If you have a domain that is due to expire within the next week, and you don't think you will be able to make payment in time, please contact us. We do recommend renewing domains well before the expiry date so there is no risk of them expiring.

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RSS Subscribe Shared Cluster Hosting - Email outage
Posted on 13/09/11 02:34PM

This announcement only applies to our Nolimits cluster hosting plans, our Corporate and Business Class Hosting plans.

Server: /

Services Affected: Customers using shared mail servers.
Details: Customers accessing mailboxes on the server above have been experiencing some authentication issues. This appears to have now been fixed, however the system administrators are still investigating this outage.

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RSS Subscribe Payments using Mastercard not able to be processed
Posted on 08/09/11 01:39PM

Currently there appears to be a problem with Paymex and it's ability to process Mastercard payments. Therefore if you are registering or renewing a domain name, you will not currently be able to use your Mastercard. People trying to pay by Mastercard will just get an error. Please either use a Visa or Amex card, or select the direct credit/cheque payment option. Unfortunately this a problem with the payment provider Paymex, so is beyond our control. We hope that they are able to fix it soon, but it could be a problem that lasts a while.

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RSS Subscribe Scheduled Maintenance: ATMAIL Webmail software patches
Posted on 06/09/11 04:31PM

This message only applies to clients only applies to client on our NoLimits Corporate and Business class web hosting plans.

Dear Clients,

We have scheduled the installation of the latest @mail software patches on Thursday night. The patches of the software contain rendering enhancements and general bug fixes.

Start Time: 08/09/2011 23:00 NZST
End Time: 08/09/2011 23:30 NZST

During this maintenance window our current @Mail installation will be unavailable for the duration of the update.

Horde webmail, POP and IMAP services will continue to be available throughout the maintenance window, with no expected disruption.

We thank you for your understanding while this work is completed, and apologise for any inconvenience caused.

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RSS Subscribe Warning for .NZ New Zealand Domain Name Registrants
Posted on 26/08/11 11:37PM

In recent months we have become aware that a small number of our domain names clients have been contacted and supplied with incorrect information by other companies in the web development and hosting field. This incorrect information relates to where the domain name is registered, and that the domain name needs to be transferred to the web developers own management in order to work with their new website. This information is NOT correct. If your domain name is registered through us, it will work with ALL hosting servers/websites/email configurations, no matter what they are. All you or your developer needs to do is change the DNS settings or point the domain records to their servers, which can be done very simply inside your Domain Manager account at . You DO NOT need to transfer your domain to your website developer, in order for it to work with your website/email.

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RSS Subscribe Emails to Telecom/Xtra email addresses are getting delayed
Posted on 22/08/11 06:00PM

Updated 25-8-2011 - This should now be resolved.

This announcement only applies to our NZ based hosting servers in the Auckland datacentre.

We are aware that Telecom / Xtra / Yahoo are delaying emails which are forwarded or sent directly to @Xtra email addresses, from our providers SMTP servers. This problem is affecting many New Zealand hosting providers, not just us, and is solely an issue at Telecom / Xtra / Yahoo's end, with them blocking legitimate email.

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