RSS Subscribe 2015-2016 Christmas and New Year Holiday Contact Hours
Posted on 25/11/15 07:17PM

 

2015-2016 Christmas and New Year Holiday Contact Hours

As the year draws to a close, we would like wish all our clients a relaxing and safe festive holiday season. We thank you for your business over the year.

With the festive season fast approaching we would like to remind you about how to contact us over the Christmas / New Year holiday period.

Our main office will be closed between the 23rd December until the 11th January. We will be offering limited email support during this period. If you however need emergency support during this period, please use the emergency support form (charges apply). The servers will be continued to be monitored 24/7/365 as per normal, in case of any problems with servers or the network during this time.

Please note that our upstream providers will also be implementing Brown Out, and Black Out periods, with the objective of reducing the likelihood of problems such as outages during the holiday break. This is explained further below.

We would like to wish all our clients a safe and enjoyable holiday over the Christmas and New Year break.

 

Statutory days

Please note that any emails sent to us will not be answered by our support team during the statutory days.

Emergency support will be available during the Christmas and New Year Break. Emergency Support is charged for as per the rates on the Emergency Support Page.

Planned Work Restrictions

From Saturday the 12th Dec 2015 to Monday 11th of Jan 2016 we will be implementing a ‘brown out’ period where we either restrict (Brownout) or stop entirely/embargo (Blackout) any changes to clients hosting accounts and servers, with the objective of reducing the likelihood of problems such as outages. The Brown out consist of two parts, a Brownout and a Blackout:

The BROWNOUT (restriction) Period which covers the entire period

•             Start Date: Sat 12/12/2015 - End Date: Mon 12/01/2016

The BLACKOUT (embargo) Period which covers:

•             Start Date: Sat 19/12/2015 - End Date: Mon 12/01/2016



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RSS Subscribe Auckland Datacentre - Scheduled MySQL Server Maintenance - October
Posted on 05/10/15 04:30PM

Dear Customers,


We are writing to advise that we have scheduled security patching that will require reboots for some of our mysql servers during the following period.


Start Time:06/10/2015 23:00 NZST
End Time: 07/10/2015 02:00 NZST


The following database servers will be affected

mysql3
mysql4
mysql5


We thank you for your understanding while this working is completed and apologise for any inconvenience caused.



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RSS Subscribe Mail Service Maintenance on Auckland Network - 01/10/15 - 23:00 to 23:30
Posted on 01/10/15 03:29PM

Date: 01/10/15 - 23:00 to 23:30

Our upstream providers are completing emergency maintenance on the mail services this evening at 23:00 till 23:30

The outage window is from 23:00 to 23:30 in which you may experience authentication errors with your mail services, no mail will be lost in this process and your mail services will return to normal once the maintenance has been completed.



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RSS Subscribe Scheduled MySQL Server Maintenance - September
Posted on 31/08/15 05:47PM

The following applies to our NZ Based Hosting Network in Auckland, for clients hosted on our Corporate and Business Hosting plans..

 

Dear Customers,


We are writing to advise that we have scheduled security patching that will require reboots for some of our mysql servers during the following period.

Start Time:01/09/2015 23:00 NZST
End Time: 02/09/2015 02:00 NZST

The following database servers will be affected

mysql3
mysql4

We thank you for your understanding while this working is completed and apologise for any inconvenience caused.



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RSS Subscribe UPS Maintenance - CPanel Hosting Plans Datacenter - 18/08/2015
Posted on 18/08/15 01:50PM

At 4pm 18/08/2015, our upstream providers will be performing a UPS maintenance..   At this time the UPS will be taken out of the loop and the servers will be on straight utility power at this time.  No downtime is expected.  The window is 4 hours, but they expect it will take approximately 2 hours to complete. 

UPDATE - This has now been completed. No issues were experienced. 



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RSS Subscribe Scheduled MySQL Server Maintenance - August
Posted on 04/08/15 01:45PM

Dear Customers,
We are writing to advise that we have scheduled security patching that will require reboots for some of our mysql servers during the following period.

Start Time:04/08/2015 23:00 NZST
End Time: 05/08/2015 02:00 NZST

The following database servers will be affected

mysql3.webhost.co.nz
mysql4.webhost.co.nz

We thank you for your understanding while this working is completed and apologise for any inconvenience caused.



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RSS Subscribe Another Domain Name Scam doing the rounds
Posted on 07/06/15 10:18PM

We are aware of another Domain Name scam doing the rounds which appears to be affecting international domains like .COM. This scam takes the form of the scammer emailing domain owner, and saying that their domain name is due for renewal, and is at risk of expiring. In this case the organization contacting you is not us, the 'Lounge Network', but a company calling themselves 'Domain Services'.

The scam takes the form of them telling you that your domain is due to expire, and asking for your credit card so you can renew the domain through them. However as they are not the registrar of the domain, they will not be able to renew the domain, so they will essentially be taking you money. The amount they are charging is also almost double what we charge, and there is the risk that if you do follow their instructions, you could potentially lose your domain name if they take control of it. Therefore please delete any email that you receive. If you are not sure, please contact us via our support page. Please note that this scam seems to be affecting international domains. We ourselves have also received some of these scam emails for domains we own, and we have just deleted them.



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RSS Subscribe Scheduled MySQL Server Maintenance - June
Posted on 29/05/15 06:27PM

We are writing to advise that we have scheduled security patching that will require reboots for some of our mysql servers during the following period. 

Start Time:02/06/2015 23:00 NZST
End Time: 03/06/2015 02:00 NZST

The following database servers will be affected

 mysql3.webhost.co.nz
 mysql4.webhost.co.nz 

We thank you for your understanding while this working is completed and apologise for any inconvenience cause



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